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FAQ's

  • Online Ordering

    Where Is My Order?

    Visit the Track Order Page for your most recent order status, or you may email us at hello@apexdesk.com. Please allow 3 business days for order processing. We apologize for any inconvenience and appreciate your patience as we catch up with demand.

    Can I place a bulk order? How?

    Yes. You may call us at toll free 877-516-3375 or send email to sales@apexdesk.com for quote.

    How do I apply the coupon code?

    Most of our coupon or promo codes requires customer login. If you already have an account, please login first. Otherwise you may create an account here. Once you've added your items to your shopping cart, please "View Cart" by clicking on the "Shopping Cart" Icon on the upper right corner. This will allow the cart summary menu to show up. Click "My Cart" button at the bottom of the summary, or you can also go directly to http://www.apexdesk.com/checkout/cart. Fill out "Estimate Shipping and Tax" and apply coupon Under "Discount Codes".

    Also, please make sure the code is typed in correctly (no extra space or characters/symbols). Depending on the type of promotion, you may need to complete shipping quote under "Estimate Shipping and Tax" section prior to applying code.

    If you are still experiencing difficulty, please call us at toll free 877-516-3375 and one of our associates will be glad to take your order via phone.

    Do you offer discounts for group or bulk purchases?

    Yes, when you call in for bulk order volume discounts will be applied. We accept regular purchase orders too. Please send PO to sales@apexdesk.comor fax it to 626-912-0134.

  • Shipping & Delivery

    I live in/near Southern California - Can I come pick up the desk?

    Yes. Please call our toll free number 877-516-3375 to schedule will-call pickup at our warehouse. When making the call you’ll be asked to verify order number and billing address. Please allow a 2-hr window for us to process request.

    Are the desks shipped assembled or disassembled?

    Desks are shipped disassembled, but come with all parts (including screws and tools) that are needed for assembly. Depending on the model, it may come in two or three boxes. Assembly time should be less than 30 mins.

    Do you ship to Canada or International?

    Our online store covers shipping within the US only but ApexDesk™ would be glad to ship to most international destinations over a phone order. Please call toll free 877-516-3375 and one of our associates will be very happy to assist you with your request.

    How does FREE SHIPPING work?

    Occasionally ApexDesk™ would offer FREE SHIPPING to its valued customers. FREE SHIPPING offer only applies to Ground shipments within the 48 Contiguous States. Transit time is generally 2 to 7 business days depending on destination.

    What if my shipment was missing an item or component?

    If your shipment was missing a package or a component of the desk, please call us with your order id and indicate the missing item or parts. We will have a new item/parts shipped out to you right away. Please note that sometimes boxes come to you separately due to how Fedex or the chosen carrier routes these packages. In such case please check with the carrier first before determining your item(s) is missing.

    What if my items arrived damaged?

    Many of our desks are large and heavy. When you receive your package we strongly recommend you to check condition of the outer box and look for obvious damages before signing for it. Please let the driver know of the damage as he/she will put it in the paperwork. We would then recommend that you open the box that contains the desktop to inspect for concealed damage. Call the carrier immediately for instructions or visit their website for more detail.

  • Product Support - ApexDesk Elite Series Electric Adjustable Sit to Stand Desks

    What desk sizes do you offer?

    Currently available top sizes are 71x33" curved, 66x30" rectangular, 59x29.5" rectangular, 48x29.5" rectangular, 47x27" curved, 59x29" curved and 64" L-shape. Subscribe to our newsletter for latest product and company updates.

    Do you offer programmable controllers?

    Yes! Subscribe to our newsletter or visit our Blog page for latest product and company updates.

    Can I put casters on my desk?

    Yes! Matching casters are available thru our website. Checkout the "Accessories" menu for more detail.

    My issue's not covered here. I need more help!

    The best way to get quicker support is by emailing us at support@apexdesk.com. We generally respond within 24hrs, or sooner if it's during normal office hours. We also have a Self Service Portal available here - https://apexdesk.freshdesk.com/support/solutions.

  • Returns & Refunds

    What is your return policy?

    We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return. If a refund is requested a 15% restocking charge may be accessed upon approval of the return. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

    To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. Please notify us of your intent to return by calling us 1-877-516-3375 to request an RMA Number. Or you can contact us via email at support@apexdesk.com.

    All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

    • • All shipping charges "ground or express" are non-refundable.
    • • All manufacturers' warranties will prevail.
    • • Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
    • • All returns are subject to our approval and must be accompanied by an authorized RMA.

    What is your refund policy?

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once you are approved refunds generally take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges. For Refund or Return, please call us at 1-877-516-DESK (3375) to request an RMA Number, Or you can contact us via email at support@apexdesk.com.

    What is your warranty?

    For ApexDesk™ Electric Sit to Stand Desks - 2 yrs on motor and moving parts, 5 yrs on frame. For Children's Adjustable Desks – 3 yrs limited warranty.

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