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SHIPPING POLICY

  • What countries do ApexDesk™ ship to?
    Our website is for orders within the US however we can accommodate international shipping upon phone request.
  • What shipping methods do we offer?
    Standard Ground - 1 - 5 Business Days - (48 Contiguous States Only)
    Second Day Air Express - 2 Business Days - (48 Contiguous States, Alaska & Hawaii)
    Next Day Air Express - 1 Business Day - (48 Contiguous States Only)
  • What do we charge for shipping?
    We offer flat rate ground shipping on all orders. (48 Contiguous States Only)
  • What is the time cutoff for all shipping?
    All orders including Next Day & 2Day must be submitted before 1 PM (PST) Monday thru Friday to be shipped on the same day. Delivery will be based on the next business day. Orders submitted after 1 PM (PST) will be shipped the next business day. Express freight Items over 150lb cutoff is 11 AM (PST).
  • What are the rules and restrictions for free shipping?
    This shipping offer applies to the Continental US ONLY. All locations outside the Continental US will receive discounted shipping, if you have any questions please feel free to contact us.


RETURN POLICY


Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping date return the item to ApexDesk™ with the proper RMA number and ApexDesk™ will replace it with an identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be assessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days from the shipping date.

ApexDesk™ will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item) and re-ship the correct item at no charge.

All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

All shipping charges "ground or express" are non-refundable.

All manufacturers' warranties will prevail.

Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

All returns are subject to our approval and must be accompanied by an RMA issued by an ApexDesk™ representative in order to be processed.


REFUND POLICY


When we have received and processed your return, we will send you an email confirmation. Refunds generally take 5 to 7 business days to show on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.

For Refund or Return, please call us at 1-877-516-DESK (3375) to request an RMA Number, Or you can contact us via email at support@apexdesk.com.

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