Where Is My Order?
- You may email us at firstname.lastname@example.org. Please allow 3 business days for order processing. We apologize for any inconvenience and appreciate your patience as we catch up with demand.
- Yes. You may call us at toll free 877-516-3375 or send email to email@example.com for quote.
- Yes, when you call in for bulk order volume discounts will be applied. We accept regular purchase orders too. Please send PO to firstname.lastname@example.org.
SHIPPING & DELIVERY
I live in/near Southern California - Can I come pick up the desk?
- Yes. Please call our toll free number 877-516-3375 to schedule will-call pickup at our warehouse. When making the call you’ll be asked to verify order number and billing address. Please allow a 2-hr window for us to process request.
- Desks are shipped disassembled, but come with all parts (including screws and tools) that are needed for assembly. Depending on the model, it may come in two or three boxes. Assembly time should be less than 60 mins for most desk models.
- Our online store covers shipping within the US only.
- Occasionally ApexDesk™ would offer FREE SHIPPING to its valued customers. FREE SHIPPING offer only applies to Ground shipments within the 48 Contiguous States. Transit time is generally 2 to 7 business days depending on destination.
- If your shipment was missing a package or a component of the desk, please call us with your order id and indicate the missing item or parts. We will have a new item/parts shipped out to you right away. Please note that sometimes boxes come to you separately due to how Fedex or the chosen carrier routes these packages. In such case please check with the carrier first before determining your item(s) is missing.
- Many of our desks are large and heavy. When you receive your package we strongly recommend you to check condition of the outer box and look for obvious damages before signing for it. Please let the driver know of the damage as he/she will put it in the paperwork. We would then recommend that you open the box that contains the desktop to inspect for concealed damage. Call the carrier immediately for instructions or visit their website for more detail.
GENERAL PRODUCT SUPPORT
What's your warranty policy?
- Standing Desk Motors and Electronic Components - 2 years
- Desk Riser Motors and Handset - 1 year
- Pneumatic hydraulics - 1 year
- Children's Desk/Chair - 1 year
- Other accessories - 1 year
- The best way to get quicker support is by emailing us at email@example.com. We generally respond within 24hrs or sooner if it's during normal office hours. We also have a Self Service Portal available here - https://apexdesk.freshdesk.com/support/solutions.
COUPONS AND PROMO CODES
What is your coupon policy?
- Occasionally we offer coupon/promo codes for selected items via special dates/promotional times/clearance sales/giveaways/signing up for texts or emails as well as marketing campaigns sent to your inbox.
- To apply a coupon code, simply add your selected item to cart and click checkout. Once in the checkout section, there is a box that reads "Discount Code." Please paste your code in the box and press the "Apply" button, applying your coupon code to your order. Then continue to shipping to complete your order.
- When using coupon/promo codes, we only allow customers to use one code at a time. This means that attempting to use two or more codes on our website will not work and will be rejected by the system.
- If clicking a link that automatically applies a coupon code from our email or text message marketing systems, the code will automatically be applied at checkout for the percentage % value shared in the message.
- Discount codes don't stack. Only one discount at a time can apply to a single order.
- To remove a coupon code, simply click the X icon next to the coupon code name in the checkout screen section.
RETURNS & REFUNDS
What is your return policy?
- We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return. If a refund is requested a 15% restocking charge may be accessed upon approval of the return. Refused shipments without return authorization will incur 25% fee. If item is received damaged or parts are missing, we reserve the right to charge up to 50% restocking fee. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.
- To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. Please notify us of your intent to return by calling us 1-877-516-3375 to request an RMA Number. Or you can contact us via email at firstname.lastname@example.org.
- All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
- All shipping charges "ground or express" are non-refundable.
- All manufacturers' warranties will prevail.
- Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
- All returns are subject to our approval and must be accompanied by an authorized RMA.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once you are approved refunds generally take 3 to 5 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges. For Refund or Return, please call us at 1-877-516-DESK (3375) to request an RMA Number, Or you can contact us via email at email@example.com.